Terms & Conditions

1. Introduction

Welcome to Super88 (hereinafter referred to as "the Platform", "we", "us", or "our"). These Terms & Conditions ("Terms") constitute a legally binding agreement between Super88 and any individual ("you", "the User", or "the Player") who accesses, registers on, or uses any part of the Super88 platform located at https://super88.cam.

Super88 operates as an online gaming and sports betting platform primarily serving players based in Malaysia. All monetary values on the Platform are denominated in Malaysian Ringgit (MYR) unless otherwise explicitly stated. Services are available to eligible players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and throughout Malaysia, subject to the eligibility requirements set out in these Terms.

By accessing the Super88 Platform, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree with any part of these Terms, you must discontinue use of the Platform immediately.

2. Definitions

For the purposes of these Terms, the following definitions apply throughout:

3. Account Eligibility

Access to and use of the Super88 Platform is restricted to individuals who satisfy all of the following eligibility criteria at the time of registration and throughout the duration of their use of the Platform:

1. Age: You must be at least 21 years of age. Super88 strictly prohibits access by persons under the age of 21 and will take all reasonable measures to verify age compliance during registration and KYC processes. Providing false age information constitutes a material breach of these Terms and will result in immediate account closure and forfeiture of any balance.
2. Legal capacity: You must have the legal capacity to enter into binding agreements under the laws applicable to your jurisdiction of residence.
3. Personal use: You must be acting on your own behalf as a private individual and not on behalf of a business entity, corporation, or third party.
4. Non-prohibited jurisdiction: You must not be a resident of or be accessing the Platform from a jurisdiction in which online gambling is prohibited by applicable law.
5. Single account: You may hold only one registered Account on the Platform. Operating multiple accounts, sharing accounts, or registering accounts on behalf of others is strictly prohibited.
6. Not self-excluded: You must not be currently subject to a self-exclusion order placed through Super88 or any gambling regulatory body applicable to your jurisdiction.

4. Account Registration

To access the full suite of Super88 services, you must complete the registration process and create an Account. By doing so, you agree to the following:

• All information provided during registration — including your full name, date of birth, email address, phone number, and residential address — must be accurate, complete, and current. You must promptly update your Account information if any details change.
• You must not register using a pseudonym, alias, or the personal details of any other individual.
• You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. Super88 will not be liable for any loss or damage arising from your failure to protect your login details.
• Super88 recommends enabling two-factor authentication (2FA) on your Account to reduce the risk of unauthorised access.
• You must notify Super88 support immediately if you suspect that your Account has been accessed without your authorisation.
• Super88 reserves the right to decline any registration application without providing reasons, at its sole discretion.

5. Identity Verification (KYC)

Super88 is required to conduct identity and address verification procedures in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. KYC verification is a mandatory prerequisite for processing any withdrawal request from your Account.

The following documents are typically required for KYC verification:

• Proof of Identity: A clear copy of a valid Malaysian IC (MyKad — front and back), Passport (photo page), or Driver's Licence.
• Proof of Address: A utility bill (TNB, Indah Water, TM), bank statement, or government-issued correspondence dated within the preceding three (3) months, clearly displaying your name and current residential address.
• Selfie with ID: A photograph of you holding your identity document, clearly showing both your face and the document details.
• Source of Funds: Super88 reserves the right to request additional documentation regarding the origin of deposited funds for accounts demonstrating high transaction volumes or irregular activity patterns.

Verification documents must be submitted through the secure upload portal within your Account settings. Super88 aims to complete KYC reviews within 24–48 hours of receiving complete documentation. Super88 may place a hold on withdrawal requests pending satisfactory completion of KYC verification.

6. Deposits

All deposits to your Super88 Account are processed in Malaysian Ringgit (MYR). The Platform accepts deposits via the following methods: Touch 'n Go eWallet, Boost eWallet, GrabPay, DuitNow, FPX (all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank), and cryptocurrency (USDT TRC20, BTC).

• The minimum single deposit amount is RM 30, unless otherwise specified in a current promotional offer. Maximum deposit limits vary by payment method and account tier.
• Deposits made via e-wallet and DuitNow/FPX are typically credited to your Account within minutes. Cryptocurrency deposits require network confirmation and may take 15–30 minutes.
• You warrant that all funds deposited into your Account are from legitimate sources and do not originate from any criminal activity.
• Super88 does not charge transaction fees on deposits; however, your payment provider may apply their own fees. Please verify with your provider before initiating a deposit.
• If a deposit is credited in error or an overpayment occurs, Super88 reserves the right to reverse or adjust the relevant transaction after notifying you.
• Super88 reserves the right to refuse deposits from payment methods that do not match the name on your registered Account, for anti-fraud compliance purposes.

7. Withdrawals

Withdrawal requests are subject to the following conditions and processing guidelines:

1. You must have completed KYC verification before any withdrawal request will be processed.
2. All active bonus wagering requirements attached to your Account must be fully satisfied prior to withdrawal of any funds. Partial completion of rollover requirements locks the relevant portion of your balance.
3. The minimum withdrawal amount is RM 50. Maximum single withdrawal limits apply and vary by account tier and payment method.
4. Withdrawal requests are processed within the following estimated timeframes: e-wallets (Touch 'n Go, Boost, GrabPay) — under 5 to 15 minutes; DuitNow/FPX bank transfers — 5 to 30 minutes; bank wire — 15 to 60 minutes; cryptocurrency — 15 to 45 minutes depending on network conditions. These are estimates; actual processing times may be longer during peak periods or due to additional security checks.
5. Withdrawal methods must be consistent with your deposit method where technically feasible. Super88 may require that a withdrawal be returned to the same source as the original deposit for anti-money laundering compliance.
6. Super88 reserves the right to apply enhanced due diligence checks to withdrawal requests above certain thresholds, which may result in additional processing time.
7. In the event that a withdrawal is declined, Super88 will communicate the reason to the Player and, where possible, advise on the corrective steps required.

8. Bonuses & Promotions

Super88 offers various promotional bonuses, including but not limited to welcome bonuses, reload bonuses, cashback offers, free spins, and VIP tier rewards. All bonuses are subject to the following general conditions, in addition to any specific terms attached to individual offers:

• Wagering Requirement: All bonus funds are subject to a wagering requirement (rollover) which must be completed before withdrawal. The applicable wagering multiplier is stated in the terms of each individual promotion. Common multipliers range from ×10 to ×30.
• Maximum Bet Rule: When bonus funds are active in your Account, the maximum permitted single bet or spin is capped at RM 250 unless a lower cap is specified in the promotion terms. Bets exceeding this limit while a bonus is active may result in forfeiture of the bonus and any associated winnings.
• Game Contribution: Different game types contribute at different rates toward completing a wagering requirement. Slots typically contribute 100%; table games, video poker, and live dealer games may contribute at reduced rates of 10%–25%. Specific game contribution rates are set out in the terms of each promotion.
• Bonus Expiry: All bonuses have a defined validity period. Unless otherwise specified, bonuses must be used within 14 days of being credited. Expired bonuses and any associated winnings will be forfeited automatically.
• Sticky Bonuses: Where a bonus is designated as "sticky" or "non-cashable", the bonus principal cannot be withdrawn — only winnings generated from bonus wagering are eligible for withdrawal once rollover is met.
• One Bonus at a Time: Only one bonus may be active in your Account at any time unless explicitly permitted by the terms of a specific promotion.
• Abuse and Collusion: Any Player found to be abusing promotional offers — including but not limited to bonus hunting, opening multiple accounts, coordinating bets with other Players, or exploiting technical errors — will have their Account suspended and all bonuses and associated winnings forfeited. Super88 reserves the right to determine what constitutes bonus abuse at its sole discretion.
• Super88 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice. Changes will not affect bonuses already claimed and in the process of being legitimately fulfilled at the time of any change.

9. Betting & Gaming Rules

All bets and wagers placed on the Platform are governed by the following general rules. Game-specific rules are set out within each game's individual help section on the Platform:

• All bets are final once confirmed. Super88 will not accept requests to amend or cancel a bet after it has been placed and acknowledged by the server, except as provided under specific event-voiding rules.
• In the event of a technical error — including but not limited to incorrect odds display, game malfunction, or data feed failure — Super88 reserves the right to void affected bets at its sole discretion. Affected Players will be notified and stakes refunded to their Account balance where applicable.
• For sporting events, Super88 uses official results as confirmed by the relevant governing body (e.g., Football Malaysia for Liga Super Malaysia fixtures; the English Premier League for EPL matches). In-play bets are settled based on official results at the conclusion of the match or event, unless otherwise stated.
• Super88 reserves the right to limit bet sizes, restrict access to certain markets, or refuse specific bets at any time, particularly where unusual betting patterns are detected that may indicate suspicious activity or match manipulation.
• Where a Player's Account balance is insufficient to cover a proposed bet, the bet will not be accepted. Partial fills are not available — the full stake must be available at the time the bet is placed.
• The server-side transaction log maintained by Super88 constitutes the authoritative record of all bets placed, game outcomes, and settlements. In any dispute, this log shall prevail over the Player's recollection or any client-side display.

10. Prohibited Conduct

The following activities are strictly prohibited on the Super88 Platform and constitute a material breach of these Terms:

1. Registering more than one Account or registering on behalf of another individual.
2. Providing false, misleading, or incomplete information during registration or KYC verification.
3. Using the Platform if you are under 21 years of age.
4. Depositing funds derived from criminal activity, money laundering, or fraud.
5. Using automated bots, scripts, artificial intelligence tools, or any other software designed to gain an unfair advantage in games or betting markets.
6. Exploiting software errors, glitches, or vulnerabilities in the Platform for financial gain. Any winnings obtained through exploitation of known or suspected software errors will be void.
7. Colluding with other Players to fix outcomes or to systematically exploit bonus offers.
8. Engaging in any form of chargebacks or payment reversals in bad faith after funds have been properly wagered and lost.
9. Harassing, abusing, or threatening Super88 staff, support agents, or other Players.
10. Attempting to circumvent any technical security measures or access controls implemented on the Platform.

Super88 reserves the right to suspend or permanently close Accounts where prohibited conduct is suspected or confirmed, to withhold or forfeit balances where funds are linked to fraudulent activity, and to report matters to appropriate authorities where legally required.

11. Responsible Gambling

Super88 is committed to promoting safe and responsible gambling practices. We recognise that gambling can become harmful for some individuals and we take our obligations in this area seriously. The following responsible gambling tools are available to all registered Players:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps via Account Settings. Once a limit is set, it takes effect immediately. Requests to increase a limit are subject to a cooling-off period.
• Session Time Reminders: Players may configure automatic reminders that notify them of elapsed session time at defined intervals.
• Cool-Off Periods: Players may temporarily suspend access to their Account for a defined period (minimum 24 hours, up to 6 weeks) during which the Account cannot be used for gambling activity.
• Self-Exclusion: Players who wish to stop gambling entirely may request permanent or long-term self-exclusion (minimum 6 months). Self-exclusion requests are actioned without persuasion or delay. During a self-exclusion period, Super88 will not send promotional communications to the excluded Player.

Super88 strictly enforces its 21+ age policy. Minors found accessing the Platform will have their Accounts immediately closed and any funds returned to the payment source. Adults concerned about a minor's access to gambling services are encouraged to use parental control software.

12. Intellectual Property

All content on the Super88 Platform — including but not limited to the brand name, logo, website design, graphics, game interfaces, text, data, and software — is the intellectual property of Super88 or its licensed partners, and is protected by applicable intellectual property laws.

• You may not reproduce, copy, modify, distribute, transmit, publish, or create derivative works from any Platform content without the prior written consent of Super88.
• You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes.
• Any unauthorised use of Super88's intellectual property may result in Account termination and, where appropriate, legal action.

13. Limitation of Liability

To the fullest extent permitted by applicable law:

• Super88 shall not be liable for any direct, indirect, incidental, consequential, or punitive loss or damage arising from your use of, or inability to use, the Platform — including but not limited to loss of winnings, data loss, service interruption, or technical failure.
• Super88 makes no warranty, express or implied, that the Platform will be continuously available, error-free, or free from viruses or harmful components. The Platform is provided on an "as is" basis.
• Super88's total aggregate liability to you in respect of any single event or series of related events shall not exceed the total value of funds held in your Account at the time the relevant claim arises.
• Nothing in these Terms shall operate to limit Super88's liability for death or personal injury caused by its own negligence, or for fraud or fraudulent misrepresentation.

14. Account Termination

Either Super88 or the Player may terminate an Account subject to the following provisions:

• Player-initiated closure: You may close your Account at any time by contacting Super88 support. Any Real Money Balance remaining in your Account at the time of closure, net of any outstanding bonus wagering obligations, will be refunded to your registered payment method following satisfactory KYC verification. Requests to close an Account where active bonus funds are in use will result in those bonus funds being forfeited upon closure.
• Super88-initiated termination: Super88 reserves the right to suspend, restrict, or permanently close any Account — with or without prior notice — where a material breach of these Terms has occurred or is reasonably suspected, including but not limited to fraud, bonus abuse, prohibited conduct as set out in Section 10, or failure to satisfy KYC requirements.
• In the event of termination for cause, Super88 reserves the right to withhold any balance where there are reasonable grounds to believe that the funds are derived from fraudulent activity or that the Account was operated in violation of these Terms.
• Players subject to self-exclusion orders may not request Account reopening during the self-exclusion period.

15. Amendments to These Terms

Super88 reserves the right to amend, update, or replace these Terms at any time. Where changes are material, Super88 will provide reasonable advance notice via the Platform or by email to your registered address. The date of the most recent revision is displayed at the top of this page.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with a proposed change, you must cease using the Platform and may request Account closure in accordance with Section 14 prior to the change taking effect.

16. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable to Super88's operating jurisdiction as an internationally licensed online gaming platform. Any dispute, claim, or controversy arising out of or in connection with these Terms or your use of the Platform shall be subject to the following process:

1. Informal resolution: You must first contact Super88 support to attempt to resolve the dispute informally. Super88 will use reasonable endeavours to respond to formal complaints within 5 business days.
2. Formal dispute submission: If the dispute is not resolved informally within 14 days, you may submit a formal written dispute to Super88's compliance team via the support email address. Formal disputes must be submitted within 30 days of the event giving rise to the claim.
3. Finality of Platform records: The server-side transaction and game log maintained by Super88 shall constitute the primary evidentiary record in any dispute resolution process.
4. Binding decision: Super88's determination of disputes relating to game outcomes, bonus settlements, and account activity shall be final in the absence of demonstrable technical error or material breach by Super88.

17. Contact Us

If you have any questions, concerns, or formal complaints regarding these Terms & Conditions, please contact the Super88 support team through any of the following channels: